Returns & Exchanges
We want you to love your Velvet Caviar gear, which is why we offer a 14-day hassle-free return and exchange period for all products in their original condition. Whether you need a different style or a different fit, our team is here to ensure your electronic accessories are perfect.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it to your original packaging.
Drop Off Package
Hand your package to the designated carrier or drop it off at any official collection point to start the transit back to our warehouse.
Receive Refund or Exchange
After our team inspects the returned items, we will process your refund to the original payment method or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing