Frequently Asked Questions
Everything you need to know about your Velvet Caviar order.
How protective are your phone cases?
Our cases are engineered with our signature FirmFlex technology, providing 360-degree protection and drop-tested durability up to 8 feet to keep your device safe from everyday accidents.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package is on its way, you will receive a tracking number via email to monitor its progress.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty on all protective cases. This covers any manufacturing defects or print issues, ensuring your tech stays stylish and secure.
What is your return policy?
We want you to love your purchase! If you are not completely satisfied, you can return your unused items within 14 days of delivery for a full refund or exchange.
Are your cases compatible with wireless charging?
Absolutely. All Velvet Caviar cases are designed to be thin enough to support Qi-standard wireless charging and MagSafe accessories without needing to remove the case.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.